Privacy Policy for Victoria Falls International Festival of Arts (vfifa.live)
Last Updated: [1 January 2024]
Victoria Falls International Festival of Arts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vfifa.live and use our online ticket selling system. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
When you visit our website and use our services, we may collect the following types of information:
1.1 Personal Identification Information:
Name
Email address
Phone number
Billing address
Shipping address
1.2 Non-Personal Identification Information:
Browser type
IP address
Operating system
Pages visited on our website
Time and date of visits
2. How We Collect Information
We collect information in various ways, including:
2.1 Directly from You:
When you register for an account
When you purchase tickets
When you subscribe to our newsletter
When you contact us for support or inquiries
2.2 Automatically:
Through cookies and similar tracking technologies
3. Use of Your Information
We use the collected information for various purposes, including:
To provide and manage your access to our website and services
To process your ticket purchases and manage transactions
To send you emails and updates about the festival, your orders, or other services
To improve our website and services
To monitor and analyze usage and trends to improve user experience
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
4.1 Third-Party Service Providers:
We use third-party service providers, such as DPO payments and other external payment gateways, to process payments. These providers are responsible for their own privacy practices. We recommend reviewing their privacy policies.
4.2 Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Payment Information
We do not collect or store your credit card information. All payment transactions are processed through secure third-party payment gateways, such as DPO payments. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us understand your preferences based on previous or current site activity. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of any incorrect or incomplete information
Request deletion of your personal information, subject to certain legal obligations
Object to or restrict the processing of your personal information
Withdraw consent at any time, where we are relying on consent to process your information
To exercise any of these rights, please contact us at [seeyou@vfifa.live].
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Victoria Falls International Festival of Arts
Email: [seeyou@vfifa.live]
Phone: [+263 77 783 4280]
Address: [Elephant Walk, Victoria Falls]
